Hello, how may we help you?

A list of frequently asked questions to provide more insights of our VICOSTONE products and help you make a decision on the right surface for your home.

Our most commonly asked questions

Are you open to the public? What areas do you serve? Do you sell retail?

What if I don’t have an installer/designer/contractor/etc.?

How can I get slab pricing?

How can I get samples?

How soon will my order be ready after it is placed?

Do you offer design services?

Where can I see more installations with your products?

What is VICOSTONE?

How long has VICOSTONE been in countertop business?

What is the composition of VICOSTONE?

What technologies does VICOSTONE use?

What are the differences between VICOSTONE compare with other engineered stone manufacturers?

How many colors and finishes of VICOSTONE does BENAA SURFACES offer?

Is quartz more durable than granite?

Are you open to the public? What areas do you serve? Do you sell retail?

We do not sell to public. As a distributor, we import the material and sell only to the trade. Consumers can purchase our products through an installer, designer, contractor or flooring dealer that sells direct to the public. Our showrooms are open to the public!
What if I don’t have an installer/designer/contractor/etc.?

We have a wide network of dealership across 11 Western states. Fabricators or Kitchen; Bath dealers are the best resources for purchasing our products. Visit the Where to Buy page to locate the dealers nearest to you.
How can I get slab pricing?

For pricing please refer to fabricators.
How can I get samples?

All of our surface colors are available in 4x4" sample format. You can request samples directly through our website or simply pick them up at our showrooms. We also have photos of full slabs, close-ups and installation projects on our website. Feel free to take your own pictures as you walk through our facilities.
How soon will my order be ready after it is placed?

Slabs that are in stock in our warehouses will be ready available for pick up within the hour. Otherwise, we will deliver as soon as possible, according to the delivery schedule, based on your location.
Do you offer design services?

Our showroom staffs are more than happy to assist you by answering general inquiries, providing samples and offering advices on your renovation project when you visit our showroom. We offer one-on-one appointments during the week. One-on-one appointments should be scheduled in advance and be limited to one hour. We do not provide drawings or floor plans, determine quantities, or go onsite. If you require additional help with your project, it might be time to hire an interior designer.
Where can I see more installations with your products?

Follow us on Instagram and Facebook to see more photos of finished projects using our products. You may also like to visit our Inspiration Gallery at: https://benaasurfaces.com/en/Gallery
What is VICOSTONE?

VICOSTONE is an engineered stone made for kitchen countertops, bathroom vanities and other interior surfaces. It is made made from about 90% of natural aggregates mixed with safe inorganic binders and resins. VICOSTONE is manufactured using Bretonstone technology and is being sold globally under the multiple brand names including VICOSTONE Quartz Surfaces, Pompeii Quartz and Unistone. BENAA SURFACES is the exclusive distributor of VICOSTONE in 11 states across the US West region.
Where are VICOSTONE products made?

Production is based in Vietnam, a country that many luxury brands turn to for its solid reputation for quality craftsmanship.
How long has VICOSTONE been in countertop business?

VICOSTONE has been in the engineered stone manufacturing business since 2002 is considered as one of the largest engineered surface manufacturers in the world.
What is the composition of VICOSTONE?

VICOSTONE products are made from about 90% of natural aggregates which are adhered with polymer resin and color powder.
What technologies does VICOSTONE use?

Our VICOSTONE products are manufactured using Bretonstone (Italy) technology. VICOSTONE invested in six Bretonstone productions lines with capacity of approximately 30 million square feet of engineered stone slabs annually.
What are the differences between VICOSTONE compare with other engineered stone manufacturers?

Most engineered stone manufacturers focus on monochromatic shades of either white, beige or grey. VICOSTONE specializes in the marble looks that now dominate in the contemporary kitchen and bath design. Acknowledging that nature has a richer palette, VICOSTONE's R&D team includes subtle streaks of other colors to more closely mimic the natural marble and granite. Additionally, our VICOSTONE collections are offered in jumbo slabs (size 130" x 65") which are more cost efficient and can be featured as a large seamless island. Lastly, as an exclusive distributor in Western region, BENAA SURFACES only sell guaranteed premium VICOSTONE products.
How many colors and finishes of VICOSTONE does BENAA SURFACES offer?

BENAA SURFACES offers a VICOSTONE selection of 58 colors in three collections: Exotic, Natural and Classic. Most of our colors are available in a Polished finish. A few colors are also available in Honed finishes.
What size are VICOSTONE slabs?

Our VICOSTONE selection is available in the following slab sizes:
Jumbo Slab: 130" x 65";
Half Jumbo Slab: 130" x 32";
Available thicknesses are: 2CM and 3CM
*Please contact our sales representatives and offices for requirements of other slab sizes.
Does the design go through the full body of the slab?

Yes, VICOSTONE's design is solid all the way through the slab. The look you see on the surface can also be showcased in a wide variety of edge profiles.
Will my countertop look like the design on the website?

Computer and phone screens display colors differently. Please order samples of our designs from our website to see the true color of our products. VICOSTONE product is engineered to have consistent movement and veining. However, differences in patterns and shade will occur between production runs. Please consult with BENAA SURFACES for questions regarding specific designs.
Do any of your products contain recycled materials?

Yes! Many of products contain recycled content. The best way to find out which lines and colors contain recycled content is to click on the search page and type ‘recycled’ into the search bar.
Is VICOSTONE good for the environment?

As a sustainable manufacturer, VICOSTONE considers environmental protection as a top priority. Building a better and greener environment for today and for future generations lies at the core of VICOSTONE's business ethics. Certified to ISO 14001:2004, all VICOSTONE activities are tightly controlled and annually audited by the International Organization for Standardization (ISO), creating and protecting a sustainable development.
How can I register my warranty?

Visit our Warranty Registration page to submit your information. You'll need your product name, slab number and run number from your dealer.
How long does VICOSTONE last?

Our VICOSTONE products come with a 15-year Residential warranty and a 10-year Commercial warranty. With proper care and maintenance, our VICOSTONE products can last a lifetime.
Is quartz more durable than granite?

Quartz is harder than granite and it is engineered for busy interiors. Granite has to be regularly sealed and polished to fight off stains and scratches, while VICOSTONE is made to withstand regular use without the need to apply specialty sealers or waxes. Our VICOSTONE products come with a 15-year Residential warranty.
Is VICOSTONE heat resistant?

VICOSTONE is heat resistant but not heat proof. Always use a heat pad or trivet to avoid permanent damage to your VICOSTONE surfaces
Does VICOSTONE produce off-gasses?

VICOSTONE is GREENGUARD Gold certified for use in sensitive environments like schools or healthcare facilities and produces no off-gasses or volatile organic compounds (VOCs).
Is VICOSTONE safe for food preparation?

VICOSTONE is NSF certified for food safety and GREENGUARD Gold certified to be free of volatile organic compounds. VICOSTONE is proven to be microbial resistant by reputable organizations and completely safe for food preparation.
Can we use VICOSTONE outdoors? How does it react to ultraviolet rays and thermal shock?

VICOSTONE is meant for interior applications only. Outdoor use is not recommended.
How do I clean tough stains or dried spills?

Most messes and spills on VICOSTONE can be cleaned with a mild soap and warm water. For dried or hardened stains, use denatured alcohol or VICOSTONE cleaner to help break down the problem area and scrub with a non-scratch pad. Never use abrasive chemicals such as acetone, paint thinner or bleach on VICOSTONE. For more information on cleaning VICOSTONE including a list of approved cleaners, check out our VICOSTONE Care and Maintenance Instruction.
What cleaners or detergents can I use on VICOSTONE?

Use only mild detergent and water for daily routine cleaning. Non-abrasive cleansers with a neutral pH (pH between 6 and 8) are recommended. Denatured alcohol or VICOSTONE cleaner should be used for tougher spills and messes. Never use heavy-duty chemicals like acetone, bleach or paint thinner on VICOSTONE.
Do I need to seal VICOSTONE?

VICOSTONE is a nonporous surface and never needs sealing. It is engineered to resist stains and block harmful bacteria from penetrating the stone.
Can I cut on VICOSTONE?

VICOSTONE is scratch and chip resistant but not damage proof. Always use a cutting board and avoid dropping sharp knives and tools on the surface.
Can VICOSTONE be used on floors, wall and fireplace surrounds?

Yes. Please see our installation guide for more details.

The Best Collection of Engineered Surfaces

Exclusively distributed by BENAA SURFACES, our VICOSTONE selection's rich color palette will inspire you to express your unique style and your creativity.

Explore our VICOSTONE collections

Visualizer

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Why VICOSTONE?

Explore the advantages of choosing our engineered surfaces selection from VICOSTONE over other popular interior surfaces

WHERE TO BUY

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